Jeloq offers Stainless Steel Jewelry, including different types of Stainless Steel Bracelets and Stainless Steel Bangles. Please review the product description and product details carefully before placing an order.

Jeloq currently ships orders only within the United States. We do not currently offer international shipping.

Yes. We offer free standard shipping on eligible orders within the United States. Jeloq does not charge additional shipping fees for standard shipping.

We use FedEx to ship orders within the United States.

Our order cut-off time is 4:00 PM (GMT-5) on business days. Orders placed after the cut-off time may begin processing on the next business day.

Orders are typically processed within 1 to 2 business days. Processing time does not include weekends or applicable holidays.

After processing, the estimated transit time is 4 to 5 business days. The total estimated delivery time, including processing and transit, is approximately 5 to 7 business days.

Yes. Delivery times are estimates and delays may occasionally occur due to carrier operations, weather conditions, holidays, high shipping volumes, delivery location, or other circumstances outside our control.

Please check the available tracking information first. If you need further assistance, contact us at support@jeloq.shop. We will review the available order and shipping information and assist where reasonably possible.

Once your order has been shipped, tracking information may be provided when available. Please allow some time for tracking information to become active after your shipment has been handed over to FedEx.

Please review your shipping address carefully before placing your order. Jeloq is not responsible for delays, failed deliveries, or delivery issues caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

We currently accept payments through PayPal. The available payment options will be shown through PayPal during checkout.

All prices on the Jeloq website are displayed in United States Dollars (USD).

You may request to cancel your order within 1 day (24 hours) of placing it by contacting us at support@jeloq.shop. Cancellation requests are reviewed based on the current status of the order.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. If cancellation is not possible, the order may be subject to our Returns & Refund Policy after delivery.

We accept return requests within 28 days of the date your order is delivered.

Yes. We accept return requests for both defective and non-defective products within the 28-day return window, subject to review and inspection.

Yes. If you receive a defective or damaged product, please contact us at support@jeloq.shop and provide clear photographs of the item, packaging, and any visible damage or issue. We will review the information before determining the appropriate resolution.

Please contact us at support@jeloq.shop and provide clear photographs and relevant proof of the incorrect item received. Once we review and confirm the issue, we will provide instructions for the appropriate resolution.

Yes. For damaged, defective, or incorrect items, we ask customers to provide clear photographs of the product, packaging, and the reported issue. This helps us properly review the request.

For approved returns that are not caused by our mistake, the customer is responsible for the return shipping costs and return label.

If we confirm that you received an incorrect item or that the product arrived damaged due to an issue for which Jeloq is responsible, we will cover the applicable return label cost.

No. We do not offer direct exchanges. If you want a different item, you may request a return for the original item according to our Returns & Refund Policy and place a separate order for the new item.

No. Jeloq does not charge a restocking fee for approved returns. Our restocking fee is $0.

To request a return, please contact us at support@jeloq.shop within 28 days of delivery. Please provide your order details and the reason for your return request.

For damaged, defective, or incorrect items, please also provide clear photographs and relevant proof.

No. Please do not send a product back without first contacting us and receiving return instructions.

Once your returned item is received and reviewed, approved refunds may take up to 9 business days to process.

After a refund has been processed by Jeloq, the time required for it to appear in your account may depend on PayPal, your bank, or your payment provider's processing time.

Please first check your PayPal account and contact your payment provider if necessary. You may also contact us at support@jeloq.shop so we can assist you with the available refund information.

No. All return requests are subject to review and inspection. Refund eligibility depends on the reason for the return, the information provided, and the condition of the returned product.

If we determine that the item was delivered in proper condition but was damaged, altered, or improperly handled after delivery, the return or refund request may not be approved. We review each case based on the available information and the condition of the returned product.

You can contact us by email:

Email: support@jeloq.shop

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-5)

Business Address: 3113 W B St, Joplin, Missouri 64801, United States