Shipping Policy
Shipping Policy
Clear information about order processing, shipping, delivery, tracking, and customer support.
Thank you for shopping with Jeloq. This Shipping Policy explains how we process, ship, and deliver orders for our Stainless Steel Jewelry collection, including Stainless Steel Bracelets and Stainless Steel Bangles. We aim to provide clear and transparent shipping information so you understand our shipping process before placing an order.
Shipping Locations
Jeloq currently ships orders only within the United States. At this time, we do not offer international shipping or delivery outside the United States.
Shipping Charges
We offer free shipping on eligible orders delivered within the United States. Jeloq does not charge any additional shipping fees for standard shipping.
Shipping Carrier
We use FedEx to ship our orders. Once your order has been processed and handed over to FedEx, the delivery process is handled by the carrier.
Order Cut-Off Time
Our order cut-off time is 4:00 PM (GMT-5) on business days. Orders placed before 4:00 PM may begin processing on the same business day. Orders placed after the cut-off time, on weekends, or on applicable holidays will generally begin processing on the next business day.
Processing Time
Orders are typically processed within 1 to 2 business days. During this time, we review and prepare your order for shipment. Processing time does not include weekends or applicable holidays.
Transit Time
After your order has been processed and shipped, the estimated transit time is 4 to 5 business days. Transit time begins after your order has been handed over to FedEx.
Estimated Delivery Time
The total estimated delivery time is approximately 5 to 7 business days. This estimate includes 1 to 2 business days for processing and 4 to 5 business days for transit. Delivery times are estimates and may vary depending on your location, FedEx operations, weather conditions, holidays, high shipping volumes, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, tracking information may be provided when available. Please allow some time for the tracking information to become active after the shipment has been handed over to FedEx. Tracking updates are managed by the shipping carrier.
Late or Delayed Packages
While we make every effort to process and ship orders within the stated timeframes, delays may occasionally occur due to carrier delays, weather conditions, holidays, high shipping volumes, delivery location, or other circumstances outside our control. If your package is delayed beyond the estimated delivery timeframe, please check the available tracking information first. If you need further assistance, please contact us and we will review the available order and shipping information.
Incorrect or Incomplete Shipping Information
Please carefully review your shipping address before placing your order. Jeloq is not responsible for delays, failed deliveries, or delivery issues caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.
Damaged or Incorrect Items
If you receive a damaged Stainless Steel Jewelry item or an incorrect item, please contact us as soon as possible. To help us properly review the issue, please provide clear photographs of the item received, the packaging, and any visible damage or issue. If our review confirms that you received an incorrect item due to our mistake or that your product arrived damaged due to an issue for which we are responsible, we will provide instructions for the return process and cover the applicable return label cost.
Business Days
Our business days are Monday through Friday. Business Hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT-5). Orders are generally not processed or shipped on weekends or applicable holidays.
Order Cancellations
If you wish to cancel your order, please contact us within 1 day (24 hours) of placing your order. Cancellation requests received within this timeframe will be reviewed based on the current status of the order. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Contact Jeloq
If you have any questions about shipping, delivery, or your order, please contact us by email.
Email: support@jeloq.shop
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-5)
Business Address: 3113 W B St, Joplin, Missouri 64801, United States.