Returns & Refund Policy
Returns & Refund Policy
Clear information about returns, refunds, return conditions, shipping responsibilities, and the refund process.
Our Returns & Refund Process
Thank you for shopping with Jeloq. We want our customers to have a clear understanding of our return and refund process. This policy applies to our Stainless Steel Jewelry products, including Stainless Steel Bracelets and Stainless Steel Bangles. Please read this policy carefully before requesting a return or refund.
Return Window
We accept return requests within 28 days of the date your order is delivered. To be eligible for a return, you must contact us within this 28-day return window.
Defective and Non-Defective Products
We accept return requests for both defective and non-defective products. However, every return request is subject to review and inspection.
We will review the reason for the return and the condition of the product before approving the return request.
Return Condition and Inspection
Returned Stainless Steel Jewelry items must be returned in an appropriate condition. When we review a return request, we consider the condition of the item and the reason provided for the return.
If we confirm that the item was sent in proper condition and was damaged, altered, or improperly handled after delivery, the return may not qualify for a refund. We also reserve the right to review the condition of the item once it is returned to us before issuing a refund.
Proof Required for Damaged or Incorrect Items
If you receive a damaged product, defective product, or incorrect item, please contact us at support@jeloq.shop and provide clear photographs as proof.
Please include photographs of the product, packaging, and any visible damage or issue. We may request additional information or photographs if necessary.
Wrong Item Received or Our Mistake
If you receive an incorrect item or if a product arrives damaged due to an error for which Jeloq is responsible, please contact us with the required proof and photographs.
After reviewing and confirming the issue, we will provide instructions for the return process. In confirmed cases where the issue is our mistake, Jeloq will cover the applicable return label cost.
Customer Responsibility for Return Shipping
For returns that are not caused by our mistake, the customer is responsible for the cost of the return shipping label.
This includes approved returns for non-defective products and other returns where the product was correctly delivered and the issue is not caused by Jeloq.
Direct Exchanges
We do not offer direct exchanges. If you would like a different item, you may submit a return request for the original item in accordance with this policy.
Any new item must be ordered separately.
How to Request a Return
To request a return, please contact us by email at support@jeloq.shop within 28 days of delivery. Please include your order details, the reason for your return request, and clear photographs when the return involves damage, defects, or an incorrect item.
We will review your request and provide further instructions if your return is approved. Please do not send a product back without first contacting us and receiving return instructions.
Return Shipping and Return Label
For approved returns that are not caused by our mistake, the customer is responsible for return shipping costs and obtaining the return label.
If we confirm that you received the wrong item or that the product arrived damaged due to an issue for which Jeloq is responsible, we will cover the applicable return label cost.
Restocking Fee
Jeloq does not charge a restocking fee for approved returns. Our restocking fee is $0.
Refund Process
Once your returned item is received, we may inspect the product to confirm its condition and determine whether the return meets the requirements of this policy.
If your return is approved, the refund will be processed to the original payment method used for the purchase.
Contact Us
Contact Jeloq within the 28-day return window.
Request Review
Provide your order details and required information.
Return Instructions
If approved, you will receive instructions for your return.
Refund Review
The returned item may be inspected before the refund is processed.
Refund Processing Time
Refund processing may take up to 9 business days after the returned item has been received and the return has been reviewed.
Late or Delayed Refunds
After Jeloq processes an approved refund, the time it takes for the refund to appear in your account may depend on your payment provider, PayPal, bank, or other financial institution.
If you have not received your refund after the stated processing timeframe, please first check your PayPal account or contact your payment provider.
Refund Eligibility
Refunds are issued only for approved returns that meet the conditions of this policy. The final refund decision may depend on the condition of the returned item and the results of our inspection.
If an item is returned in a condition materially different from the condition in which it was delivered, or if the item shows damage caused after delivery, the return or refund request may not be approved.
Order Cancellations
If you wish to cancel an order, please contact us at support@jeloq.shop within 1 day (24 hours) of placing your order.
Cancellation requests received within this timeframe will be reviewed based on the current status of the order. Once an order has entered processing or has been shipped, cancellation may no longer be possible. If cancellation is not possible, the order may be subject to this Returns & Refund Policy after delivery.
Questions About Returns or Refunds?
If you have questions about a return request, refund, or your order, please contact us using the information below.
Monday to Friday
9:00 AM to 5:00 PM (GMT-5)
3113 W B St
Joplin, Missouri 64801
United States