Terms of Service
Terms of Service
Please read these Terms of Service carefully before using the Jeloq website or placing an order.
Welcome to Jeloq
These Terms of Service govern your use of our website and the purchase of our Stainless Steel Jewelry products, including Stainless Steel Bracelets and Stainless Steel Bangles. By accessing or using our website, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
General Conditions
By using our website or placing an order with Jeloq, you agree to use our website and services only for lawful purposes and in accordance with these Terms of Service. We reserve the right to refuse service or cancel an order when reasonably necessary, subject to applicable laws and our stated policies.
Products
Jeloq offers Stainless Steel Jewelry products, including Stainless Steel Bracelets and Stainless Steel Bangles. We make reasonable efforts to provide accurate product descriptions, images, and information. However, product colors or appearance may appear differently depending on your device, screen settings, lighting, and other display conditions.
Product Information & Availability
We aim to keep product information, pricing, and availability accurate
and up to date. However, errors, inaccuracies, or changes may occasionally
occur. We reserve the right to correct errors in product information,
pricing, or availability when necessary.
Product availability may change without notice. If an item becomes
unavailable after you place an order, we may contact you regarding the
order and the available options.
Pricing & Currency
All prices displayed on our website are in United States Dollars (USD). Prices and product availability may change from time to time. Any applicable currency conversion or charges imposed by your payment provider are subject to the terms of that payment provider.
Payment
Payments are processed through PayPal. Your payment must be successfully authorized and completed before your order can be processed. If a payment is declined, unsuccessful, or cannot be completed, the order may not be processed.
Order Acceptance
Placing an order on our website does not automatically guarantee that the order will be accepted. We reserve the right to review orders before processing them. An order may be cancelled or declined when necessary, including in cases of unavailable products, payment issues, incorrect order information, or other legitimate reasons.
Order Information
You are responsible for providing accurate and complete information when placing an order, including your name, shipping address, and other required details. Jeloq is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
Order Cancellations
If you wish to cancel your order, please contact us at
support@jeloq.shop
within 1 day (24 hours) of placing your order. Cancellation requests
will be reviewed based on the current status of the order.
Once an order has entered processing or has been shipped, cancellation
may no longer be possible. If cancellation cannot be completed, the order
may be subject to our Returns & Refund Policy after delivery.
Shipping & Delivery
Jeloq currently ships orders only within the United States. We offer free
shipping on eligible orders within the United States and use FedEx as our
shipping carrier.
Our order cut-off time is 4:00 PM (GMT-5). Orders are generally processed
within 1 to 2 business days, followed by an estimated transit time of
4 to 5 business days. The total estimated delivery time is 5 to 7 business
days.
Delivery timeframes are estimates and may vary due to carrier operations,
weather conditions, holidays, high shipping volumes, or other circumstances
outside our control.
Late or Delayed Packages
We are not responsible for delays caused by FedEx, weather conditions,
holidays, high shipping volumes, or other circumstances outside our
reasonable control. If your package is delayed, please check the available
tracking information.
You may also contact us at support@jeloq.shop for assistance, and we will
review the available shipping information and assist where reasonably
possible.
Returns & Refunds
Our Returns & Refund Policy applies to eligible purchases. We accept return
requests within 28 days of delivery for both defective and non-defective
products, subject to review and inspection.
For damaged, defective, or incorrect items, customers must contact us and
provide clear photographs of the item, packaging, and the reported issue.
We will review the information before determining the appropriate resolution.
Direct exchanges are not accepted. For approved returns not caused by our
mistake, the customer is responsible for return shipping costs. If we confirm
that you received an incorrect item or that an issue was caused by our
mistake, Jeloq will cover the applicable return label cost.
There is no restocking fee for approved returns. Our restocking fee is $0.
Approved refunds may take up to 9 business days to process after the returned
item has been received and reviewed.
Intellectual Property
All content available on the Jeloq website, including text, images, graphics, logos, product descriptions, and website content, is owned by or used with permission by Jeloq and may not be copied, reproduced, distributed, or used without prior permission, except where permitted by applicable law.
Prohibited Use
You agree not to use our website for unlawful purposes or attempt to interfere with the security, functionality, or operation of our website. You may not use our website to submit false information, engage in fraudulent activity, or violate applicable laws.
Third-Party Services
Our website may use third-party services, including PayPal for payment processing and FedEx for shipping services. These third-party services operate according to their own terms and policies. Jeloq is not responsible for the independent policies or actions of third-party service providers, except where responsibility is required under applicable law.
Limitation of Liability
To the extent permitted by applicable law, Jeloq will not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services. Nothing in these Terms of Service is intended to limit any rights or protections that cannot legally be excluded under applicable law.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, or applicable requirements. Any updated version will be posted on this page. We encourage customers to review these Terms periodically.
Questions About Our Terms?
If you have any questions about these Terms of Service, please contact us using the information below.
Monday to Friday
9:00 AM to 5:00 PM (GMT-5)
3113 W B St
Joplin, Missouri 64801
United States